FAQs
- How do I login into the back office or my website?
- Will I have back office access?
- Does receipt/order detail print customer names and addresses?
- Can I print order details to my kitchen printer?
- How will I know we received an order?
- How do I print incoming order details?
- Can I determine the delivery radius for our in-house delivery staff?
- Can I add a fee for our in-house delivery orders?
- Can I choose to do both in-house delivery and use third party delivery services?
- We deliver using existing employees. Do you offer help managing deliveries for our team?
- What exactly is O3 (Online Ordering Optimizer)?
- When / how do I get billed?
- Where will the payments deposit?
- What’s the catch? How can you do this so much less than everyone else?
- Are there any start up or menu build fees?
- How much does the service cost?
- Who processes the payments for this service?
- Can I provide discounts and coupons to customers?
- Can I Customize Restaurant Hours and Holidays?
- My restaurant has time specific menus such as Daily Specials, Lunch Menu, and Brunch Menu. Will the online menu also have a feature to display different menus?
- How do I add/edit my menu items?
- Can I add pictures to my menu?
- How long does it take to build my Online Menu?
- I have a website; how do I implement O3 (Online Ordering Optimizer) and the Online Menu?
- I don’t have a website; can I still use the Online Ordering Optimizer (O3) and the Online Menu?
Best Practices
- Goal: Provide a Customer-Friendly Tool to Place Catering Orders
- Goal: Maximize Your In-house Delivery Using our Integrated Delivery Management Tool at No Additional Cost
- Goal: Avoid Paying Third Party Commission by Self-Delivering if Certain Criteria are Met Such as Minimum Spend
- Goal: Do Not Lose a Sale Because the Delivery Address is Outside of Your Restaurant’s Delivery Zone
- Goal: Maximize Staff Efficiency by Incorporating an In-house Delivery System During Downtime
- Goal: Get Repeat Business by Emailing Your Customer Base with Promotions, Deals, New Menu Items, etc.
- Goal: Free time for your staff
- Goal: Free Up Phone Lines
- Goal: Include a Small Flyer on Third Party Delivery Orders to Encourage Customers to Place Pickup Orders
- Goal: Promote the online ordering website to new and old customers
- Goal: Convert Third Party Delivery Orders to Pick-up Orders!
- Goal: Route Customers Placing Delivery Orders to Your Preferred Partner
- Goal: Welcome Message to Share Discount Codes, Store Updates, Offer Curbside Pickup and More
- Goal: Avoid Paying 15-20% Commission on Pickup Orders Placed through Third Party Platforms
- Goal: Make Your Online Ordering Menu Easily Accessible for Customers
- Goal: Engage Your Staff to Help Advertise the Online Menu (o3)
- Goal: Prepare Orders Based on Arrival/Delivery Time Selected by the Customer
- Goal: Avoid No-Show Customers from Online Sales
- Goal: Increase Sales