Thinking about Catering

Streamline your in-house delivery team using our delivery management tool O3’s in-house delivery management application allows the restaurant to assign delivery orders, view location of your drivers, communicate with the restaurant and customers and more using a web browser based application. This allows the restaurant …

Do you want to self-deliver if certain requirements are met?   O3 provides the ability to set specific criteria which must be met for the order to be delivered by in-house staff. For example, if you traditionally do not deliver, but are willing to self-deliver on …

Use the customizable in-house delivery zones on O3  O3 allows restaurants to create a delivery zone for in-house delivery. Once the in-house delivery zones are created, O3 redirects customers with a delivery addresses outside of the zone(s) to the third party delivery partner.  This ensures …

Use downtime by incorporating a partial in-house delivery system  Outside of peak hours, your team may have time to self-deliver some delivery orders currently going to third party partners.  O3 allows you to select delivery times for your in-house team while orders outside of those …

Store and use customer information (for clients who opt in) Ask customers if they want to create an online account through your website. Once customers create an account, their email is stored for future email campaigns.    Email your customers:  Coupon and/or discount codes   Promotions, daily …

Facilitate in-person orders online  Does your restaurant get so busy at times that lines are too long to be handled quickly?  To reduce time spent taking orders, some of our clients create order stations inside the restaurant. The order station consists of a few tablets …

Convert phone orders to online You may lose sales when you can’t answer the phone quickly enough for call-in orders. Even when your staff can take phone orders, there may be errors associated with taking the orders or the time could be spent on other …

Include a small flyer on third party delivery orders encouraging pickup orders  Customers accustomed to placing delivery orders through third party delivery applications will naturally continue to open the application when thinking about placing an order at your restaurant. To break that habit, customers need …

Update your menu flyers by adding an online order message with the online menu URL  The use of flyers has been very successful for our customers.   If your restaurant has a menu flyer, update the flyer with information stating that customers can place orders online …

Incent pickup orders Incent pickup orders implementing the strategies below:  Advertise that best prices are available on pickup orders through the ordering website  Provide discount codes for pickup orders  Temporarily include a free drink or dessert on pickup orders  Make special menus or combinations only available for …

Drive delivery orders to the preferred delivery partner of choice O3 allows you to enter up to 4 outside delivery partners. If you have multiple partners using the o3 back end office, customers will select the delivery partner.  From your list of third party delivery …

Create a welcome message for all customers visiting the website using O3 The welcome message feature of O3 is a versatile tool that can be used for advertisements, information sharing, store updates and more.  All customers entering the online ordering website will see the welcome …

Turn off pickup orders on third party platforms You may have already partnered with third party partners such as UberEats to offer pickup for customers through the platform.  However, pickup orders on third party platforms charge up to 20% of orders while you pay no commission on …

Have customers choose a specific pickup or delivery time on all online orders Restaurants can require customers to select a specific pickup or delivery time for online orders.   This allows restaurants to prepare the meal based on the arrival or delivery time selected by the customer, …