How do I login into the back office or my website?
Menu Indigo CCR: You will receive login access for the back office using a web browser. Clover integration: You can access the back office through your Clover device.
Tag: FAQ
Will I have back office access?
YES Indigo Payments will provide you with login credentials for the back office. We can also create additional logins with limited access to protect sensitive information. The back office allows you to view reports and make edits to some of the online menu features. If …
Does receipt/order detail print customer names and addresses?
YES We can also customize the information printed on the receipts/order detail. If you prefer, we will edit the receipt information for you.
Can I print order details to my kitchen printer?
IndigoCCR Menu YES Depending on the operating system you use to view incoming orders, you can link a kitchen receipt printer to the system to print order details of incoming orders. We recommend a specific list of kitchen printers depending on the operating system and the …
How will I know we received an order?
IndigoCCR Menu If you have the backend dashboard opened using a Tablet or PC, a notification sound is made when the restaurant receives an order. Order details are displayed on the order history page of the dashboard. We can text or call you with a preset …
How do I print incoming order details?
IndigoCCR Menu We highly recommend all restaurants use a Tablet (Android or iOS) or PC (Windows or macOS) to view incoming orders through the backend dashboard. All orders will be displayed on the dashboard for the restaurant to track. Connect the Tablet or PC to a …
Can I determine the delivery radius for our in-house delivery staff?
YES A Google Map in the O3 backend tool lets you create up to 4 in-house delivery zones.
Can I add a fee for our in-house delivery orders?
YES You have many options: O Add a delivery fee O Waive the delivery fee O Waive fee on orders greater than a specific dollar amount
Can I choose to do both in-house delivery and use third party delivery services?
YES O3 allows restaurants to combine in-house and third-party delivery services. You can set the criteria to drive delivery orders to either your in-house team or third party services. – Simply create an in-house delivery radius, so all delivery orders within the zone are fulfilled …
We deliver using existing employees. Do you offer help managing deliveries for our team?
YES We offer an integrated management tool to streamline your delivery process. Our web-based tool allows you to view your driver’s location at all times. You can assign deliveries remotely. Your drivers will download an application on their phone to receive orders, communicate with the restaurant and …
What exactly is O3 (Online Ordering Optimizer)?
We created O3 after witnessing the exorbitant fees charged by third party delivery services to accept orders through the platform and other companies offering online menu solutions. The goal of O3 is to: Convert third party orders you currently receive to your online ordering website, …
When / how do I get billed?
If you are processing with Indigo, you will be billed at the end of the month for the entire month’s processing activities. You will also receive a statement a few days later with details of the billing amount. If you are not processing with Indigo …
Where will the payments deposit?
The settlement is deposited to the account you setup with Indigo Payments. If you are a current Indigo customer, deposits will be made to the same account you receive deposits today. If you are an Indigo client, deposits will be made to the account you …
What’s the catch? How can you do this so much less than everyone else?
Restaurants have been a core part of Indigo since our inception more than a decade ago. O3 is our way of giving back to this community in a very challenging time. We will help your restaurant thrive. With no start-up fees or penalties for leaving, …
Are there any start up or menu build fees?
NO There are no start up fees, hidden fees or menu building fees. It’s one of the best things about working with Indigo The restaurant incurs the low O3 fees on the pricing page and nothing more.
How much does the service cost?
In addition to your payment processing fees: IndigoCCR Menu: $10 per month and $0.10 per order OR Clover Integration Solution: $50 per month and no per order fees There are no additional fees associated with accepting an order.
Who processes the payments for this service?
Indigo Payments facilitates the payments for all online menu orders. We help thousands of businesses across the US accept payments. Started in 2007 by two industry veterans, our mission remains the same: Provide robust, cost-effective payment solutions with exceptional customer service and guaranteed rates that never change. …
Can I provide discounts and coupons to customers?
YES You can offer coupons and discounts based on dollars or percent off of the order. Restaurants can set coupons and discount criteria based on: – Order Size – Pickup Orders Only Or Delivery Orders Only – Users with an account on your website (store …
Can I Customize Restaurant Hours and Holidays?
YES You can adjust business hours and enter holidays and vacation days using the back office. If you want us to edit the business hours, please contact orders@indigopayments.com.
My restaurant has time specific menus such as Daily Specials, Lunch Menu, and Brunch Menu. Will the online menu also have a feature to display different menus?
YES We can customize the menu so certain menu items or pages are shown at a specific day or time. We can accommodate lunch, dinner, daily specials, brunch or other menus that are based on date or time.